Our Policies
Cancelation Policy
If you are not able to give that 24 hours notice, you will be charged 50% of the service.
We will respect your time and we ask that you do the same for us.
Privacy Policies
Who We Are
We are Viveda, we are a home based clinic that works with swedish massage and Ayurveda.
Our website is Viveda.ca
Our email is info@viveda.ca
Our phone is (613) 867-5957
Our Address is 36 Simcoe St
What Data We Collect
Health Data
We are required to collect all pertinent health data to provide you with a service as an RMT.
This is when you fill out the online health forms using our scheduling software (Clinic Sense).
We don’t typically keep any of your information on paper format. But if we do they will be stored in a locked filing cabinet on our premise.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
How Long We Retain Your Data
We retain your health information for 7 years after your last visit or 10 years after you turn 18 if you were 18 or younger at our last visit.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Otherwise we do not retain any data from you.
What Data Rights You Have
For your health data you are in full control.
If you want a copy or want to share the information with another healthcare provider just send us an official email and we will begin the process.
Where Your Data is Sent
Your health data is only sent to someone you approve and trust.
Visitor comments may be checked through an automated spam detection service.
Otherwise we do not send your data anywhere.
How We Protect Your Data
For your health data, it is stored in a secure canadian server.
Otherwise we protect your data by collecting as little as possible and not sharing it.
Newsletter Data
If you have subscribed to our newsletter you will receive emails from us.
We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.
To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.
This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.
We also send emails from ClinicSense (our scheduling software) to provide reminders, updates and changes to our appointments.
No identifiable information is otherwise tracked outside this website except for the email address.